Privacy Policy

1. Introduction

Vega Crypto Strategies ("Vega," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, APIs, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

• Register for an account: Email address, name, password, and optional profile information
• Subscribe to paid plans: Billing information (processed through third-party payment processors), company name, tax ID
• Contact us: Name, email address, message content, and any information you choose to share
• Participate in surveys or promotions: Responses, preferences, and feedback

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Usage data: Pages viewed, features accessed, time spent, click patterns, API calls made
• Device information: IP address, browser type, operating system, device identifiers
• Log data: Access times, error logs, referral URLs
• Cookies and tracking technologies: Session cookies, analytics cookies, preference cookies

2.3 Information from Third Parties

We may receive information from:

• Payment processors: Transaction confirmation, billing status (we do not store full credit card numbers)
• Analytics providers: Aggregated usage statistics and demographic information
• Marketing partners: Campaign performance data (if you interact with our marketing materials)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Services: Create and manage your account, deliver predictions and analytics, process API requests
• Process payments: Handle subscriptions, billing, and invoicing
• Improve our Services: Analyze usage patterns, identify bugs, develop new features, optimize model performance
• Communicate with you: Send service updates, security alerts, billing notifications, and marketing communications (with your consent)
• Ensure security: Detect fraud, prevent abuse, protect against malicious activity
• Comply with legal obligations: Respond to legal requests, enforce our Terms of Service
• Personalize your experience: Remember your preferences, customize content

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Contract performance: Processing necessary to provide the Services you requested
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate interests: For fraud prevention, security, service improvement (where not overridden by your rights)
• Legal obligations: To comply with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf:

• Cloud hosting: Google Cloud Platform (for infrastructure and data storage)
• Payment processing: Stripe (for subscription billing)
• Analytics: Google Analytics, Mixpanel (for usage analytics)
• Email services: SendGrid (for transactional and marketing emails)
• Customer support: Intercom or similar (for support tickets)

All service providers are contractually required to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal process
• Enforce our Terms of Service
• Protect our rights, property, or safety, or that of our users or the public
• Detect, prevent, or address fraud or security issues

5.3 Business Transfers

If Vega is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This includes usage statistics, performance benchmarks, and research insights.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Services and maintain your account
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements

When you cancel your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law. Usage logs and analytics data may be retained in anonymized form for longer periods.

7. Data Security

8. Your Privacy Rights

8.1 Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us at privacy@vegacryptostrategies.com.

8.2 Data Portability

You can request a copy of your personal information in a structured, machine-readable format. We will provide this within 30 days of your request.

8.3 Deletion

You can request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements, legitimate business interests). To delete your account, contact us at privacy@vegacryptostrategies.com.

8.4 Opt-Out of Marketing

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings. Note that you will still receive transactional emails (e.g., billing notifications, security alerts).

8.5 Do Not Track

Some browsers transmit "Do Not Track" (DNT) signals. We do not currently respond to DNT signals, as there is no industry standard for how to interpret them.

8.6 GDPR Rights (EEA Residents)

If you are in the European Economic Area, you have additional rights under GDPR:

• Right to object to processing based on legitimate interests
• Right to restrict processing in certain circumstances
• Right to withdraw consent (where processing is based on consent)
• Right to lodge a complaint with your local data protection authority

8.7 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@vegacryptostrategies.com. We will verify your identity before processing requests.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

• Essential cookies: Required for authentication, security, and basic functionality (cannot be disabled)
• Analytics cookies: Help us understand usage patterns and improve the Services (Google Analytics, Mixpanel)
• Preference cookies: Remember your settings and personalization choices
• Marketing cookies: Track campaign effectiveness and deliver relevant ads (with your consent)

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the Services. For more information, visit www.allaboutcookies.org.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country.

When we transfer personal information from the EEA to other countries, we use approved Standard Contractual Clauses or other lawful transfer mechanisms to ensure adequate protection.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will delete it promptly.

If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@vegacryptostrategies.com.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, APIs, or services that are not operated by Vega. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting a prominent notice on our website
• Sending an email to the address associated with your account
• Requiring you to accept the updated policy before continuing to use the Services

We will provide at least 30 days' notice before material changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EEA Residents: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.